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Service Specific Details


SnapSkan

Snapskan Privacy Statement

Nokian Tyres Oyj (”NOKIAN TYRES”) is a group of companies which specializes in producing tyres and offering tyre services. The purpose of this privacy statement is to explain how NOKIAN TYRES processes personal data in connection with the SnapSkan service. SnapSkan is a service through which we deliver our registered users measurement results regarding the tyres' surface/tyre tread depth and offer other tyre and car maintenance services when necessary.

NOKIAN TYRES processes personal data in the SnapSkan service as a data controller as is described in data protection legislation. If you have any questions regarding this privacy policy or SnapSkan, please contact us by email at: privacy@nokiantyres.com.

This privacy policy includes information on the following topics:

    1. Purpose and legal basis for processing personal data: We process your personal data in connection with the SnapSkan service in order to deliver you the service and to also develop SnapSkan further as a service. Provided that you have given your consent, we also use your personal data for marketing purposes.
    2. Personal data we collect and sources of data: We collect information mainly with the SnapSkan measuring devices and from the users themselves. There are also cameras in the car parks nearby the SnapSkan ramps, and those cameras take pictures of the license plate numbers of the vehicles that drive over the measuring spot.
    3. Disclosures of data and international data transfers: We may transfer or disclose personal data recorded in the SnapSkan service within our group of companies and to our third party affiliates if this is necessary for delivering the service and for the purposes that are described in this privacy policy. We may transfer personal data outside the EU or EEA (European Economic Area). We process personal data in all situations in accordance with applicable laws.
    4. Retention of data: Regarding those customers who do not sign up for the service, we delete the personal data we collect with the measuring devices and camera within seven (7) days from the measuring. We delete personal data of registered users as soon as possible after their customer relationship has ended.
    5. Your rights relating to privacy: SnapSkan users have for example the right to have their personal data deleted and the right to receive a copy of their personal data. If you feel that your rights relating to privacy have been violated in connection with this service, you can make a complaint to the local data protection authority.

NOKIAN TYRES may update this privacy policy from time to time. We will notify SnapSkan users of any material changes separately, and the changes will also be available on the SnapSkan website (https://www.snapskan.fi/en).

1. Purpose and legal basis for processing personal data 

NOKIAN TYRES processes personal data of SnapSkan users for the purposes of delivering the service and developing the service. For the purpose of delivering the service, the legal basis for such processing is contract between NOKIAN TYRES and the customer. For the purpose of developing the service, the legal basis is NOKIAN TYRES' legitimate interest to be able to develop its business with regard to this service. These two purposes of processing include for example the following actions:

  • managing the service
  • sending the users messages concerning the service (mainly the measurement results)
  • enhancing and developing the usability of the service
  • the development and expansion of the service offerings concerning tyre services
  • analyzing how people use the service and personalizing the user experience
  • evaluating the different functionalities of the service, tyre sales and other services
  • repairing faults in the service
  • addressing any possible complaints regarding the service and follow-up actions regarding such complaints

NOKIAN TYRES views that the legal basis for processing is legitimate interest also when the SnapSkan measuring device and the camera connected to it temporarily collect personal data of persons, who do not register as customers. This information does not contain any sensitive data and such data is mainly deleted from the service within seven (7) days from the measuring. NOKIAN TYRES has taken these kind of situations into account and has done a so-called balancing test for the processing of personal data in the SnapSkan service in accordance with data protection legislation. For more information on this, please contact us at privacy@nokiantyres.com.

The SnapSkan service includes simple profiling of the users insofar that the literal content of the tyre report depends partially on the measuring results of the tyre treads. The SnapSkan report always includes the measuring information but depending on the measuring results the report may include different recommendations for follow-up actions regarding the tyres.

We process personal data in the SnapSkan service also for the NOKIAN TYRES group's marketing purposes, i.e. in order to inform our users about NOKIAN TYRES' products and services. The legal basis in this case is always the user's consent. You can always withdraw your consent by clicking the link in the marketing messages we have sent you or by contacting us by email at privacy@nokiantyres.com.

NOKIAN TYRES uses cookies and other common data processing measures and tools on the SnapSkan website and newsletters. These cookies and other tools enable us to follow the effectiveness of our online and other advertising and some of them are crucial for the functioning of the website and/or for flexible use of the service.

2. Personal data we collect and sources of data

We collect personal data from the following sources in connection with the SnapSkan service: 

  • the measuring devices of the service (the drive over ramps in the car parks and handheld devices at the NOKIAN TYRES' or our affiliates' premises)
  • cameras which are located in the car parks and that are integrated in the service (photographing the license plate number)
  • the service's users themselves
  • registers of public authorities / public service providers (e.g. the Finnish Transport Safety Agency  Trafi)
  • other registers of NOKIAN TYRES and/or its affiliates and client companies

We collect and store the following basic information in the SnapSkan service:

  • car registration number
  • the measuring results of the tyres
  • the exact time and place of the measuring 

We collect the information by one of the following two ways: (1) customer drives over the measuring device connected to the SnapSkan service (a drive over ramp in the car park) or (2) the tyre treads are measured at our affiliates' premises by their employees with a handheld measuring device.

The tyres' surface/tyre tread depth measured by the SnapSkan drive over ramp is connected to the correct car by using image data from the camera located nearby the ramp. In principle, the camera takes a photo of each car that drives over the ramp. We have tried our best to direct the camera as such that no pictures are taken of the drivers of the cars. The image is automatically processed so that only the registration number in text format remains after which the original picture is deleted from the service. The registration number will also be deleted within seven (7) days from the measuring if the driver by then has not signed up as a user of the service.

You can register to the SnapSkan service by (a) sending an SMS to the number 18136  or (b) signing up for the service online at: https://www.snapskan.fi/en. After your registration and in order to deliver the service we will combine the basic information described above with other information that you provide to the SnapSkan service and that we receive from other sources.

The information we collect in the SnapSkan service can be categorized as user data and technical data.

User data refers to data which we collect from the registered users themselves or which is created when the user uses certain functionalities of the SnapSkan service. User information contains for example the user's name, address, email address, log-in information to the service, other user-specific information stored in the service, measurement data of the tyres when this data is connected to other information in the service, information concerning the user's social media profile that's relevant to the service, information regarding products or services that have been bought through the service and feedback regarding the service. We do not actively collect location data but based on the place of the measuring this can be indirectly read from the information.

Technical data is mostly information that we do not use to identify individual users or persons but which is necessary for delivering and developing the SnapSkan service for the purposes which are described above. Technical data includes for example tyre measuring results, the user's browsing information, browser information, IP addresses, information regarding other service providers online and visitation times. It is usually not possible to connect the technical data to an individual user or person, but if in some cases this is possible, we process such data as personal data in accordance with this privacy policy.

3. Disclosures of data and international data transfers

NOKIAN TYRES may transfer or disclose personal data of SnapSkan users to its group companies and/or third party affiliates. We only transfer or disclose personal data to third party affiliates when this is absolutely necessary for delivering and developing the service as is described in this privacy policy. 

We use affiliates mostly in the technical development and maintenance of the SnapSkan service, because of which the affiliate may have limited access to the personal data in the service, depending on the service they are providing.

We may use third-party service providers for the processing of personal data on behalf of us also in support functions that are indirectly linked to the SnapSkan service, such as payment services, debt collection services, data analytics services, advertising and marketing services.

Transferring or disclosing personal data may also be necessary between the NOKIAN TYRES group companies or to a third party company in connection with different mergers and acquisitions, bankruptcy or liquidation proceedings or if we sell all or part of our assets.

If applicable laws so require, we may have to transfer or disclose personal data in the SnapSkan service to public authorities.

In some cases we may also transfer personal data of the users outside the European economic area (EU member states and EEA countries). At the moment the backup copies of the service are stored in data centers which are located in the United States.

NOKIAN TYRES strives to take all available measures to ensure that personal data which is transferred or disclosed within the group and/or to third party affiliates has an adequate level of data protection and data security. Personal data is processed in accordance with applicable legislation when it is transferred or disclosed, and when personal data is transferred outside the EEA.

4. Retention of data

NOKIAN TYRES retains the personal data of registered SnapSkan users only as long as is necessary for the purposes described in this privacy policy. The maximum retention times are determined by taking into account the purposes for which the data is used and any applicable provisions of law, which may require that NOKIAN TYRES keeps the data for a certain minimum period of time. This point 4 describes the main retention times applicable in the service. 

We delete personal data of users who have not registered in the service within seven (7) days from the measuring. We may store a technical backup copy of this information for another seven (7) days.

We delete personal data of registered SnapSkan users as soon as possible after the customer relationship has ended and at latest five (5) years after the user last logged in to the service (passivity), unless applicable laws require NOKIAN TYRES to keep some information for longer.

4. Your rights relating to privacy

You have the following rights under data protection legislation when you use the SnapSkan service (as they are described in and in some cases restricted by applicable laws): 

  • right to access personal data we process about you and right to have your personal data rectified or deleted from the service
  • right to require the restricting of the processing of your personal data in the service and right to object to certain processing in the service
  • right to data portability, i.e. right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller
  • right to file in a complaint to your national data protection authority (in Finland the Data Protection Ombudsman: https://tietosuoja.fi/en/), if your lawful rights have been violated in the service

If you have registered to the SnapSkan service you can easily have you personal data deleted by going to the SnapSkan website. With regard to your other data protection rights, please contact us at privacy@nokiantyres.com.

We recommend you to also read through the NOKIAN TYRES general privacy statement here.

General terms and conditions of the snapskan service

1. Scope of the general terms and conditions

1.1. Nokian Renkaat Oyj (”NOKIAN RENKAAT”) is a company which specializes in producing tyres and offering tyre services.

1.2. SnapSkan is a service through which NOKIAN TYRES delivers its registered users measurement results regarding the tyres' surface/tyre tread depth and offers other tyre and car maintenance services when necessary (hereinafter ”SERVICE”).

1.3. These terms and conditions shall be applied when NOKIAN TYRES offers this digital tyre tread measuring SERVICE to consumer customers (hereinafter ”CUSTOMER”).

1.4. The following order of precedence shall be applied to any terms applicable to the SERVICE: (1) mandatory legislation, (2) special terms agreed upon with the CUSTOMER, if applicable, and (3) these general terms and conditions of the SERVICE.

1.5. A binding contract for the SERVICE is created between CUSTOMER and NOKIAN TYRES when (1) CUSTOMER registers for the SERVICE by either (a) sending an SMS to the number indicated in the SERVICE information (18136 ) or (b) signing up for the SERVICE online at:  , and when (2) CUSTOMER confirms in connection with the registration that they accept these general terms and conditions and undertake to comply with them when using the SERVICE.

2. Using the service

2.1. The technical measurement of the tyres' surface/tyre tread depth that is required for delivering the SERVICE can take place in two alternative ways: (1) CUSTOMER drives over the measuring device connected to the SERVICE (a drive over ramp in the car park) or (2) the tyre treads are measured at our affiliates' premises by their employees with a handheld measuring device.

2.2. After the tyres have been technically measured CUSTOMER can start using the SERVICE by either (a) sending an SMS to the number indicated in the SERVICE information (18136 ) or (b) signing up for the SERVICE online at: https://www.snapskan.fi/en.

2.3. When registering for the SERVICE, CUSTOMER must give the required user information which can also include personal data, such as CUSTOMER's name, phone number, address, email address and the license plate number of at least one measured vehicle.

2.4. CUSTOMER is entitled to use the SERVICE as long as (i) CUSTOMER has an active user account and (ii) CUSTOMER fulfils their obligations as they are set out in these general terms and services and any other contractual obligations they may have with regard to the SERVICE.

2.5. NOKIAN TYRES may offer to CUSTOMER as a part of the SERVICE and/or in connection with it other services or products which may be chargeable. When CUSTOMER signs up for the SERVICE or whilst using the SERVICE, CUSTOMER can give their consent for NOKIAN TYRES to use CUSTOMER's contact information from the SERVICE to send marketing messages or other commercial communications regarding other products or services to the CUSTOMER.

2.6. If CUSTOMER has given their consent for direct marketing when using the SERVICE as is described under point 2.5, also the subcontractors NOKIAN TYRES uses for delivering the SERVICE may send offers and advertisements to CUSTOMER regarding their own services and products.

2.7. The SERVICE functions and is usually available 24/7 to CUSTOMER, except for when software updates, modifications and maintenance to the SERVICE and other technical and operational reasons may exceptionally cause interruptions in the SERVICE for the duration of such measures. CUSTOMER accepts that there may be interruptions and downtime in the SERVICE.

2.8. CUSTOMER accepts that NOKIAN TYRES may change the content of the SERVICE or replace it with new features or functionalities or make other changes to the SERVICE and the service concept if necessary.

2.9. NOKIAN TYRES is at all times entitled to close, block or suspend the SERVICE or restrict its use if for example any laws, regulations or orders from authorities require this.

2.10. NOKIAN TYRES will not be liable, insofar as this is permitted by mandatory legislation, for any damages, charges or costs incurred by CUSTOMER due to the SERVICE being unavailable or the SERVICE containing errors or delays.

2.11. All copyrights and other intellectual property rights relating to the SERVICE remain the property of NOKIAN TYRES or its affiliates or, respectively, the property of their licensors or other right holders.

2.12. NOKIAN TYRES grants CUSTOMER limited access rights to the SERVICE for the duration specified under point 2.4 and in accordance with these terms and conditions.

2.13. NOKIAN TYRES does not transfer or assign to CUSTOMER any other rights of ownership, intellectual property or any other special rights in addition to what is expressly provided in these general terms and conditions.

2.14. CUSTOMER does not have the right to modify, copy, publish, distribute, transmit, sell, lease, lend, transfer, grant access rights or in any other way dispose of the SERVICE or impose any other measures on the SERVICE or its software other than what is stated under points 2.12 and 2.16 regarding CUSTOMER's rights.

2.15. CUSTOMER may also not reverse engineer, translate, disassemble or otherwise investigate the SERVICE or its software for the purpose of finding out the SERVICE's functionalities.

2.16. The detailed service description of the SERVICE is available on the SERVICE's own website at https://www.snapskan.fi/en and on the NOKIAN TYRES general website at https://www.nokiantyres.com/snapskan/.

3. Rights and responsibilities of the customer

3.1. CUSTOMER is responsible for ensuring that (i) they have the right to disclose the user information and technical information requested for the SERVICE to NOKIAN TYRES and its affiliates and (ii) that NOKIAN TYRES and its affiliates have the right to use this information for implementing and developing this SERVICE.

3.2. CUSTOMER is responsible for ensuring at the time of their registration that the information they disclose to the SERVICE are correct, complete, suitable for the purpose and up to date.

3.3. CUSTOMER is responsible for the whole duration of the SERVICE for correcting or updating their incorrect or changed information in the SERVICE.

3.4. CUSTOMER must immediately notify NOKIAN TYRES if the phone number they have used for registering in the SERVICE has changed. CUSTOMER must also immediately delete the license plate number from the SERVICE if CUSTOMER no longer owns or controls the vehicle to which this number is connected. The purpose of these measures is to prevent the new owner of the phone number or the vehicle (and the license plate number) from using CUSTOMER's user account in the SERVICE.

3.5. NOKIAN TYRES is never responsible for incorrect or incomplete CUSTOMER information registered and saved in the SERVICE insofar as (i) this information has been provided by CUSTOMER to the SERVICE or (ii) the information has otherwise been obtained from CUSTOMER or (iii) CUSTOMER has neglected to promptly correct or update their information in the SERVICE.

3.6. CUSTOMER is always responsible for storing and using their personal log-in details to the SERVICE in a secure manner and shall not reveal these to third parties or otherwise allow third parties to use them.

3.7. CUSTOMER must notify NOKIAN TYRES immediately if CUSTOMER has reason to believe that a third party has gained access to or knowledge of CUSTOMER's log-in details.

3.8. CUSTOMER is not exempted from liability if the SERVICE was accessed with CUSTOMER's devices or log-in details or otherwise by a third party.

3.9. CUSTOMER is responsible for ensuring that the smart phone or mobile device they use to access the SERVICE functions appropriately with regard to data security and the functioning of the SERVICE.

3.10. CUSTOMER is responsible for complying with any instructions from NOKIAN TYRES with regard to using the SERVICE.

3.11. CUSTOMER is at all times responsible for complying with laws, regulations and orders from authorities which apply to the SERVICE.

3.12. If CUSTOMER notices any errors or malfunctions in the SERVICE, it is recommended that the CUSTOMER notifies NOKIAN TYRES about this without delay either by email at privacy@nokiantyres.com or by phone to Vianor's customer service number at 010 401 401 (Mon-Sun 7-21).

4. Liability

4.1. NOKIAN TYRES' liability towards CUSTOMER with regard to this SERVICE shall be determined by the provisions of the Consumer Protection Act (38/1978, as amended from time to time ) and in such a way that NOKIAN TYRES' liability is always limited to the direct damages caused by the SERVICE to CUSTOMER.

4.2. NOKIAN TYRES shall not be liable for any indirect or consequential damages caused by the SERVICE (or by using the SERVICE) to CUSTOMER or any third party.

4.3. NOKIAN TYRES shall not be liable for any damage that is caused by CUSTOMER's own error, omission or other negligence, a functionality or malfunction of CUSTOMER's device, unauthorized use of CUSTOMER's log-in details or CUSTOMER's non-compliance with these terms and conditions or other contractual terms or instructions concerning the SERVICE.

4.4. NOKIAN TYRES is not liable for any damages caused by the SERVICE if (i) they are caused by a failure, delay or interruption in the phone lines or other communication networks or otherwise by a telecom operator's service, (ii) they are caused by interferences in the electricity, water or other infrastructure systems of the car park or (iii) they are caused by other similar situation that is not caused by NOKIAN TYRES.

4.5. NOKIAN TYRES is not liable for damages caused by a so-called force majeure event or any similar event that makes it impossible or unduly difficult to deliver the service. A force majeure event refers for example to the following: hurricane, meteorite, earthquake, flood and other natural disasters; fire, explosion or other accidents; restlessness, rebellion, mobilization, terrorism, war and other events related to public order; embargo, boycott, import ban, seizure, and other commercial and governmental acts; industrial actions and interruption in public transport; or other similar unexpected or exceptional occurrences and circumstances.

4.6. In order to be entitled to claim damages, CUSTOMER must notify NOKIAN TYRES about the claim they have regarding the SERVICE within a reasonable time and at latest within fourteen (14) days of the occurrence of the damage. Such notification can be made in writing or by email to privacy@nokiantyres.com.

4.7. CUSTOMER is liable for damages caused by the SERVICE to NOKIAN TYRES if such damages are due to CUSTOMER's error or omission or CUSTOMER's noncompliance with their contractual obligations or any instructions concerning the usage of the SERVICE.

4.8. In the event of a damage or threat thereof, CUSTOMER must take such necessary actions that can reasonably be expected in such a situation or that NOKIAN TYRES requests from CUSTOMER to prevent or limit the damage.

4.9. What is stated under this point 4 regarding limitation of liability shall not apply if damage concerning the SERVICE is caused by gross negligence or a wilful act.

5. Suspension and termination of the service

5.1. CUSTOMER may terminate the SERVICE at any time by notifying this on the SERVICE's website at https://www.snapskan.fi/en and/or by deleting their information at https://www.snapskan.fi/opt-out.

5.2. CUSTOMER's right to use the SERVICE ends immediately after CUSTOMER has terminated the SERVICE or deleted their information as is described under point 5.1.

5.3. NOKIAN TYRES may suspend or terminate CUSTOMER's use of the SERVICE and block CUSTOMER's user account for the SERVICE permanently or temporarily immediately if CUSTOMER materially breaches these terms and conditions or otherwise uses the SERVICE in a way that may cause harm or damage to the SERVICE, NOKIAN TYRES or third parties.

5.4. The termination of the SERVICE shall not affect CUSTOMER's responsibilities that have arisen before the termination of the SERVICE or before deleting the personal data.

5.5. CUSTOMER's user information and user account will be removed from the SERVICE as soon as possible after the customer relationship has ended and at latest five (5) years after CUSTOMER last logged in to the SERVICE (passivity), unless applicable laws require NOKIAN TYRES to keep some information for longer.

6. Processing of personal data

6.1. NOKIAN TYRES processes personal data in the SERVICE in accordance with the General Data Protection Regulation (GDPR) and the provisions of applicable national data protection legislation.

6.2. NOKIAN TYRES commits to process all personal data in the SERVICE with special care.

6.3. NOKIAN TYRES processes personal data in connection with the SERVICE for the purposes of implementing and developing the SERVICE, customer communication and marketing.

6.4. The processing of personal data NOKIAN TYRES does in connection with the SERVICE is described in more detail in the SnapSkan Privacy Policy, which is available on the SERVICE website at https://www.snapskan.fi/en/terms or on the NOKIAN TYRES website at privacy.nokiantyres.com.

6.5. Before registering and starting to use the SERVICE, CUSTOMER must read through the SnapSkan Privacy Policy and accept the processing of their personal data for the purposes described in the Privacy Policy and in accordance with the terms of the Privacy Policy.

6.6. As is described in the Privacy Policy, CUSTOMER can always delete their personal data from the SERVICE by sending a deletion request 0n the SERVICE's website at https://www.snapskan.fi/opt-out. Deleting personal data will also immediately result in the termination of the SERVICE as is described under point 5.1 of these terms and conditions.

6.7. CUSTOMER may withdraw their consent for direct marketing. This may affect how the CUSTOMER is allowed to use the SERVICE and may have as a consequence that CUSTOMER may no longer use the SERVICE.

7. Direct marketing

7.1. NOKIAN TYRES may send customer communications regarding the SERVICE and marketing messages regarding other services and products of NOKIAN TYRES based on CUSTOMER's separate consent. After obtaining such consent NOKIAN TYRES may also share CUSTOMER's information with affiliates whose operations are connected with NOKIAN TYRES' operations, in which case these affiliates may send to the CUSTOMER offers and advertisements regarding their own business.

7.2. CUSTOMER may always withdraw their consent for direct marketing by clicking the link in the marketing messages or by contacting NOKIAN TYRES by email at privacy@nokiantyres.com.

7.3. Withdrawing the marketing consent does not affect NOKIAN TYRES' right to keep sending the CUSTOMER other messages by email or by other mode of communication, which is necessary for managing or delivering the SERVICE.

8. Changes and transfer of rights

8.1. NOKIAN TYRES may unilaterally and at its sole discretion change these general terms and conditions of the SERVICE. Any such changes will be communicated to CUSTOMER beforehand. The updated terms and conditions that are applicable at the time are available on the SERVICE's website at https://www.snapskan.fi/en and on NOKIAN TYRES' website at https://www.nokiantyres.com/snapskan/.

8.2. If CUSTOMER continues to use the SERVICE after they have been informed about changes in the general terms and conditions and/or information of such changes has been published on the above mentioned website, this indicates that CUSTOMER accepts the changes of the SERVICE terms as such.

8.3. NOKIAN TYRES has the right to assign or transfer rights arising out of the SERVICE and these terms and conditions within the group of companies and/or with third parties entirely or in part without CUSTOMER's authorization.

8.4. NOKIAN TYRES is entitled to use without any restrictions subcontractors and third party service providers in the implementation and development of the SERVICE.

8.5. CUSTOMER is not entitled to transfer their rights relating to these terms and conditions to a third party without a prior written consent from NOKIAN TYRES.

9. Applicable law and court of jurisdiction

9.1. The laws of Finland, with the exclusion of any provisions regarding choice of law, shall apply to the SERVICE contract between CUSTOMER and NOKIAN TYRES.

9.2. Any disputes and/or claims arising out of the SERVICE shall be resolved in good understanding primarily by way of negotiation between CUSTOMER and NOKIAN TYRES.

9.3. If CUSTOMER and NOKIAN TYRES are not able to settle the dispute by way of negotiation, CUSTOMER may bring their case to the Consumer Disputes Board by a written request for ruling from the board. The Consumer Disputes Board's decision is not binding on NOKIAN TYRES.

9.4. Disputes and controversies arising out of the SERVICE may also be resolved by the municipal court of the area where NOKIAN TYRES has its registered office (the municipal court of Pirkanmaa) or where CUSTOMER has their domicile or permanent residence, in accordance with the Code of Judicial Procedure (4/1734) .

10. Customer service and contact information

10.1. Contact information of the NOKIAN TYRES customer service is available in the technical tyre report which has been delivered to the CUSTOMER as a part of the SERVICE as well as on the website of the SERVICE: https://www.snapskan.fi/en.

Data processing agreement

The Parties acknowledge that the provision of the SnapSkan Service under the Agreement does not currently include any processing of personal data by one Party on behalf of the other Party, or any sharing or disclosure of personal data. Consequently, the Parties agree that each Party is independently responsible for complying with GDPR and other applicable data protection legislation with regard to the personal data they may collect or process when performing the Agreement.

If in the future the provision of SnapSkan Service includes processing of personal data by either Party on behalf of the other Party, or sharing or disclosure of personal data between them, the Parties will attach an appropriate Data Processing Agreement hereto subject to Clause 3.14 under the Agreement.

NOKIAN TYRES’ data protection policy, including the up-to-date privacy notice for the SnapSkan Service, can be found from this link: privacy.nokiantyres.com.


Nokian Tyres Aramid Guarantee

Conditions and limitations for the Nokian Tyres Aramid Guarantee

1. Validity

The validity of the Guarantee must be proven by showing the original receipt evidencing the purchase of the Aramid Tyre between 01.03.2019 and 29.02.2020 and the original copy of the Nokian Tyres Aramid Guarantee card.

The Aramid Guarantee is valid to a groove depth of four (4) millimetres, for one (1) year from the tyre’s date of purchase, whichever comes first, and it is only valid for the vehicle the tyres was first installed.

The Aramid Guarantee is only valid in the country where it was issued i.e. the customer has a right to deliver the damaged Aramid Tyre to any of the Aramid Retailers in the country of the Aramid Tyre’s purchase.

2. Installation, maintenance and use

The Aramid Tyre is properly fitted on a rim that adheres to the ETRTO/STRO standards.

The Aramid Tyre has not been overloaded and it has been inflated to the manufacturer’s recommended pressure.

3. Use of the tyre

The tyre has been used under normal conditions. Motorsports, use in emergency vehicles or any use that is comparable to these is not covered by the Guarantee.

4. Vandalism and direct as well as indirect damage

The Guarantee does not cover vandalism and theft. The Guarantee does not cover broken rims or any other direct or indirect damage.

The Guarantee only covers sidewall damages, not damage to the Aramid Tyre tread.

5. Statutory rights of the customer

Nothing in these terms can be seen to limit the statutory rights of the customer.


Nokian Tyres Satisfaction Promise

Conditions and limitations for the Nokian Tyres Satisfaction Promise

1. Validity

A return is to be made within 14 days from date of purchase.

The original proof of purchase is required.

The Nokian Tyres Satisfaction Promise is valid only for a set of four tyres of the same model, purchased and mounted at the same time.

The number eight (8) must be fully visible in DSI (Driving Safety Indicator) system on all the tyres.

The customer must complete the return form together with the tyre dealer.

Nokian Tyres Satisfaction Promise is valid only for tyres purchased from Nokian Tyres tyre retailer participating in the programme.

Tyres must be returned to the dealer they have been purchased from.

2. Replacement tyres

The customer’s chosen replacement set of tyres must be the same size as the returned one, or at least for the same vehicle and rim.

The customer’s chosen replacement set of tyres must be suited for the same season (summer to summer, winter to winter).

If the customer’s chosen replacement set of tyres is more expensive than the original, he/she must pay the additional cost.

If the customer’s chosen replacement set of tyres is cheaper than the original, he/she will be refunded the difference.

Mounting and balancing are free of charge.