Nokian Tyres Satisfaction Promise
Make your tyre purchase in one of our specified tyre shops, and we will give you a special guarantee:
If you aren’t happy with your new Nokian Tyres, you may swap them to another set free of charge.
Nokian Tyres Satisfaction Promise may not be available in all countries. Please contact your Nokian Tyres specified retailer for details.
How to proceed if you are not satisfied?
1 Deliver the tyres to the retailer
The Nokian Tyres Satisfaction guarantee is valid only for a set of four tyres of the same model, purchased and mounted at the same time.
2 Choose replacement set of tyres
The customer’s chosen replacement set of tyres must be the same size as the returned one, or at least for the same vehicle and rim.
3 Fill out the return form together with the tyre dealer
The customer must complete the return form together with the tyre dealer.
For which tyres is Satisfaction Promise available?
Nokian summer tyres
Nokian winter tyres
Nokian All-Weather tyres
The Nokian Tyres Satisfaction Promise applies to Nokian summer tyres, winter tyres and All-Weather tyres and a return is to be made within 14 days from date of purchase. The list is updated annually.
Conditions and limitations for the Nokian Tyres Satisfaction Promise
1. Validity
A return is to be made within 14 days from date of purchase.
The original proof of purchase is required.
The Nokian Tyres Satisfaction Promise is valid only for a set of four tyres of the same model, purchased and mounted at the same time.
The number eight (8) must be fully visible in DSI (Driving Safety Indicator) system on all the tyres.
The customer must complete the return form together with the tyre dealer.
Nokian Tyres Satisfaction Promise is valid only for tyres purchased from Nokian Tyres tyre retailer participating in the programme.
Tyres must be returned to the dealer they have been purchased from.
2. Replacement tyres
The customer’s chosen replacement set of tyres must be the same size as the returned one, or at least for the same vehicle and rim.
The customer’s chosen replacement set of tyres must be suited for the same season (summer to summer, winter to winter).
If the customer’s chosen replacement set of tyres is more expensive than the original, he/she must pay the additional cost.
If the customer’s chosen replacement set of tyres is cheaper than the original, he/she will be refunded the difference.
Mounting and balancing are free of charge.