Intuitu FAQ / Nokian Tyres

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Technical specifications

Designed and developed by and for Nokian Tyres, the Nokian Tyres Intuitu sensor measures tire pressure and temperature directly from the inside surface of the tire. It sends measurements every minute via Bluetooth to the Nokian Tyres Intuitu mobile app.

When the app detects abnormal tire conditions, it alerts the user. This way, action can be taken to keep the tires in top condition, thus working safely, extending the life of the tire and keeping costs as low as possible.

Pressure measurement:	0 – 9 bar (+/- 0.04 bar)
Temperature measurement:	-40 to 80°C (+/-2 °C) (-40 °C to -20 °C with limited functionality and performance)
Battery:	10 000 active hours typical usage. Non-replaceable battery.
Sensor location:	Inner surface of tire. No wheel-balancing required.
Communication between smart tire and mobile app:	Bluetooth low energy
Alarms:	Low pressure, High temperature Sensor connection lost
Offline operation:	Pressure and temperature. Fleet monitoring requires a network connection.
App available for:	Android 8 onwards \| iOS 11 onwards
Sensor warranty:	Whichever comes first: - 8 000 hours of operation, OR - 2 years from date of purchase Not covered: - Use with liquids of any kind in the tire - Use with inner tubes
Tire warranty:	Smart tires have an extra year warranty.

Frequently asked questions (FAQs)

App download, installation and account management

Why can't I find the Intuitu app in the app store?

There are two possible reasons:

Your phone must have Android 8 or newer, or iOS 11 or newer. For older phones the app will not show.
You may be in a country where we haven't released the app yet.

Does the app work on tablets?

The app is optimized for mobile phones but works on any device running Android 8 or newer, or iOS 11 or newer.

How do I choose a good password?

You need to choose a password that you will remember because it is common that apps ask you to to log in every now and then, for example after being updated. The easiest way to do this is like this:

1. Choose a meaningful word (perhaps related to the tire or machine)
2. Include a capital letter
3. Add some numbers
4. Make sure you have 8 or more characters

You can reset the password from the login page.

How much data does the app use?

Extremely little. From settings you can choose whether to sync with the Intuitu cloud all the time or only with Wi-Fi.
Note! If you turn off your data connection, information will not be shared with other users in the fleet.

How much memory does the app use?

Very little. Data is collected from the smart tires and moved to the Intuitu cloud whenever there is a network connection.

I'm having trouble sharing Bluetooth and location services with the Intuitu app on my iPhone

When apps are downloaded to an iPhone it can take some time before the phone's operating system recognizes the new app and shares Bluetooth and location services with it.

Try restarting the phone. If this doesn't work, try again later.

Why do I need to have location services turned on and shared with the Intuitu app?

Communicating with smart tires requires Bluetooth, which in turn requires access to your phone's location. This location information is not shared with the Intuitu cloud.

How much does the app affect the life of the phone battery?

The app has a battery usage profile typical of other apps that run in the background using Bluetooth and location services.

I don't want to allow the Intuitu app to display notifications on my phone. Is this OK?

No, we do not recommend this. If you prevent the app from sending notifications to you, you will miss alarm messages telling you about problems with your smart tires.

How do I set up a fleet to get multiple people monitoring the same tires?

The owner of the tires should start by creating the first account and setting up the tires. Everyone else should wait for this before doing anything.

1. As the owner of the tires, create the first account, give the fleet a name and register your new tires.
2. Go to the fleet management view from the settings and press the green + button. Enter the email address of the person you wish to invite.
3. Ask this person to download the app and create their own account. While doing this, they will be asked if they wish to join your fleet. They should accept.
4. In turn, each iPhone user will need to pair the phone to the smart tires. Make sure there are no other iPhone users near the tires when doing this.

Note! If you have been invited to join another organization after you have created your own account and fleet and you are the last remaining user, you will not be able to leave because every organization needs at least one user. In this case, please contact customer support by email, direct from your app.

How to I change a vehicle's information and layout?

Go to the Fleet view and swipe the vehicle entry from left to right. Press 'Edit'.

How can I delete my Intuitu account?

Please send us an email from the email address of your Nokian Tyres Intuitu account to [email protected].

If your current fleet has multiple users, your account will be removed from the fleet and deleted. The fleet and the vehicles belonging to the fleet will remain unaffected.

If you are the sole user of your current fleet, both your account and the fleet will be permanently deleted. Vehicle and tire data will be anonymized and completely disassociated with you. If you do not want this, invite an another user to join your fleet. You can also transfer tires from the current fleet's vehicles to an another user's fleet from the fleet view.

We will send you an email when your account has been deleted. If you have any questions, please contact us.

Instructions in other languages here

I've moved the position of my smart tire(s). How can I update this in the app?

You can do this directly in the app by opening the tire details and pressing the switch position button.

If you press the remove tire button, this will make the tire available for another vehicle in your fleet.

I've sold my vehicle and no longer monitor the tires

Within the app you can transfer complete sets of smart tires to new owners. Go to the fleet tab → swipe left → edit vehicle → select "Transfer tires". Make sure you give your original proof of purchase to the new owner.

Why does the app log itself out?

It is common that apps log themselves out every now and then for example when they are updated. For this reason, it is important that you use a password manager, or choose a memorable password.

I'm having trouble reading the tire ID from my new heavy tire.

You need to register your new heavy tires with us within one month of purchase. The best time to do this is immediately after buying them. Please contact us if you are having problems reading the tire ID. You will need your proof of purchase.

The app is not recognizing the tire ID that I am entering.

Please check the following. If they don't help, please contact us.

Are you trying to register a truck, bus or passenger car tire? If you are, then it will not work because these can't be registered.
Make sure that your phone has a network connection.

Smart tires

Can I use ballasting liquids in my smart tires?

No. This will void the sensor warranty.

Can I use inner tubes in my smart tires?

No. This may damage both the inner tube and the sensor.

How far away can my phone be from my smart tires?

This all depends on the structure of the tire and what objects are between the tires and phone. A few meters minimum is typical.

Can I still use other Bluetooth devices such as my car audio system at the same time?

Android: Yes
iPhone: Up to 8 Bluetooth devices can be communicated with at the same time.

How many smart tires can I have in my fleet?

As many as you like. There is no limit.

How many smart tires can talk with my phone at the same time?

For Android we have tested up to 16 smart tires. For iPhone, the maximum is around 8 Bluetooth devices at any one time - each smart tire is one Bluetooth device.

Am I allowed to remove the sensor myself and put it in another tire?

No. The sensors are specifically for the tire in which they were fitted. By removing the sensor, you risk damaging the sensor and the tire and this will void the warranty.

I change my smart tires with the seasons.

Just create two vehicles in your fleet, one for each set of tires. Give each vehicle a different name.

Can I have a mixture of smart and non-smart tires on my machine?

Absolutely. Any combination you like.

I think I have a problem with a sensor in one of my tires.

Please contact us. Do not try to remove the sensor yourself.

Why do I have to pair my smart tires with my iPhone but not with my Android phone?

Android and iOS work in slightly different ways. Only iOS requires that the smart tires are paired with every phone in the fleet.

I'm using an iPhone but never drive the fleet vehicles. How can I get rid of the pairing requests?

Go to settings and disable these pairing notifications. If you do end up driving a fleet vehicle, enable the pairing notifications to start the pairing process.

I'm having trouble pairing my smart tires with my iPhone.

Please try the following steps. If they do not help, please contact us immediately.

1. Make sure you are close to the smart tires - get out of the vehicle if necessary.
2. Make sure the smart tires stay awake by moving the vehicle a little - the pairing process can take 5 to 10 minutes, in which time the tires will go to sleep.
3. Make sure that you have both Bluetooth and location services on and shared with the Intuitu app. If you find that it is not possible to share location with the Intuitu app, try closing the app and reopening it after a few minutes.
4.If your iPhone asks for a PIN code, make sure you enter the PIN code as shown in the app.
5. Sometimes the app does not pair to all tires on the first attempt. If this happens, continue the process to the end, then repeat it to pair with the remaining tires. Remember to keep the tires awake.
6. It may be that you have too many Bluetooth devices in active use. Try disconnecting from some that you don't need right now.
7. Try putting your phone into Flight Mode for a minute or two.
8. Try restarting your phone.

Caution! Do not try to pair your smart tires while driving.

I'm having trouble connecting to my smart tires with my Android phone.

Please try the following steps. If they do not help, please contact us.

1. Make sure the smart tires are awake by rotating them at least a full revolution - they will go to sleep 5 minutes after they stop turning.
2. Make sure that you have shared Bluetooth and location services with the Intuitu app.
3. Make sure that your phone is within a few meters of the smart tires.
4. Try putting your phone into Flight Mode for a minute or two
5. Try restarting your phone
6. Try 'Aternative scanning mode' from the settings within the app (Menu > Settings)

Does this work without a data connection?

Yes, smart tire monitoring works 'offline' but with reduced functionality: you will see the smart tire measurement readings and get alarms, but they will not be shared with others in the fleet.

Note! You need to make sure you have logged into the app first, which does requires a data connection.

Smart tire monitoring

I am a fleet manager and I know that the tires are awake and being used, but I see no live data.

Please check the following. If they do not help, please contact us.

1. Does your phone have a data connection?
2. Does your driver have their phone with them?
3. Does your driver's phone have a working data connection?
4. Is this phone close to the smart tires? Metal and glass weaken the Bluetooth signal from the tires.
5. Is the Intuitu app active and signed in to the correct account?
6. Have Bluetooth and location permissions been enabled all the time and not just when the app is in use?
7. Try signing out and back in again on the driver's phone
8. Try restarting the driver's phone.

How do I know if a smart tire sensor has stopped working?

If the app detects a tire from which it has received no data for 15 minutes while others are moving and sending data, the app will display a "Smart tire connection lost" notification.

If you have an iPhone, try cleaning your list of Bluetooth devices by removing any that you no longer use.

If this alarm persists for more than a few days, please contact us.

How long do smart tires stay awake for?

Smart tires wake as soon as they detect tire rotation and go to sleep 5 minutes after rotation has stopped.

How do I reduce phone battery consumption in areas of poor or no network coverage?

All the key features of smart tire monitoring work without a data connection. When you are working in areas of poor network coverage, the largest drain on the battery comes from communicating with the mobile network. Bluetooth, Wi-Fi, and location services use significantly less power and are OK to leave running so that the app can continue to monitor your smart tires.

If it is not possible to charge the phone while monitoring smart tires, try the following:

1. Change the app to 'Wi-Fi only data usage' from Settings. The tire data will be available to the fleet manager when you next have a Wi-Fi connection.
2. If you also want to keep Bluetooth and location services turned off on your phone, we recommend checking your smart tires once a day by turning these on for the time that you check the smart tires. Note that You will not get immediate warnings of tire problems, but this a great compromise because most tire problems start with a slow leak and are not sudden.

How do the alarms work?

There is a low-pressure alarm and a high-temperature alarm. You can set the alarm as you wish. When a reading is detected that is the wrong side of the limit, the app will notify you. We will anyway notify you and all users in the fleet if the pressure drops below the minimum on the scale or the temperature exceeds the maximum on the scale. This way even fleet managers are notified of extreme values. These limits have been set by Nokian Tyres tire engineers to ensure tire safety.

Can I get alarms by email?

Not at the moment. If you would like this feature, please contact us. If you are a fleet manager, just get someone in the fleet to invite you and you will be able to follow everything from your own phone. New members can be invited by members with 'Manager' rights directly from the app.

How can I see what happened in the past?

This is a feature for the future. Please contact us if you would like this.

What is the system's safety rating?

Nokian Tyres Intuitu is not a safety-related system.

How can I find out what pressure I should put into my tires?

Please see our Technical Tire Manual. There is a link to this within the app.

Is it possible to see the locations of the vehicles in the fleet?

No. If you would like this feature, please contact us.

What information is shared within the fleet?

As a member of a fleet, you will be able to see other member's email addresses and the date and time when data was last collected from the smart tires in the fleet.

Why doesn't the app start automatically when the tires start moving?

The app should start automatically in the background when it notices that the smart tires have started moving. If you think that this isn't happening, try the following steps. If they do not help, please contact us.

1. Make sure that battery-saving features are disabled for the Intuitu app, so that the app runs in the background. Some manufacturers will reset your change after an operating system update.
2. Make sure that you have shared Bluetooth and location services with the Intuitu app
3. Make sure that your phone is within a few meters of the smart tires.
4. Try putting your phone into Flight Mode for a minute or two
5. Try restarting your phone

Data privacy and security

For Nokian Tyres, your privacy and data security are matters of utmost importance. That’s why every aspect of the Intuitu service is fully GDPR compliant. To ensure security, the data transfer between the sensors and the mobile application is encrypted. The data storage is provided by world-leading data storage platform providers.

Intuitu gathers the following data:

User details: name, login details, contact details
Smart tire data: pressure, temperature, movement, time of measurement
From the device communicating with the smart tire:
- Speed and altitude
- App usage data

The data is used as follows:

For providing the app features – tire monitoring, tire registration
To improve tire warranty claim handling
Anonymized data is used
- To gain an understanding of how the tires are being used
- For designing and developing better tires
- For improving the app and related services
To communicate with customers (marketing communication only if allowed by the user)

Warranty

Registering your new heavy tires in the Intuitu application entitles you to a one-year tire warranty extension. The Intuitu sensors in smart tires are covered with a warranty of their own, for 8000 active usage hours or 2 years from the purchase date – whichever comes first. The warranty does not cover any damage caused by the use of liquid-filled tires or inner tube. For warranty claims, the tire usage data gathered by the Intuitu application may be used.