Intuitu FAQ / Nokian Tyres

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Technical specifications

Designed and developed by and for Nokian Tyres, the Nokian Tyres Intuitu sensor measures tire pressure and temperature directly from the inside surface of the tire. It sends measurements every minute via Bluetooth to the Nokian Tyres Intuitu mobile app.

When the app detects abnormal tire conditions, it alerts the user. This way, action can be taken to keep the tires in top condition, thus working safely, extending the life of the tire and keeping costs as low as possible.

Pressure measurement:	0 – 9 bar (+/- 0.04 bar)
Temperature measurement:	-40 to 80°C (+/-2 °C) (-40 °C to -20 °C with limited functionality and performance)
Battery:	10 000 active hours typical usage. Non-replaceable battery.
Sensor location:	Inner surface of tire. No wheel-balancing required.
Communication between smart tire and mobile app:	Bluetooth low energy
Alarms:	Low pressure, High temperature Sensor connection lost
Offline operation:	Pressure and temperature. Fleet monitoring requires a network connection.
App available for:	Android 8 onwards \| iOS 11 onwards
Sensor warranty:	Whichever comes first: - 8 000 hours of operation, OR - 2 years from date of purchase Not covered: - Use with liquids of any kind in the tire - Use with inner tubes
Tire warranty:	Smart tires have an extra year warranty.

Frequently asked questions (FAQs)

App download, installation and account management

Why can't I find the Intuitu app in the app store?

There are two possible reasons:

Your phone must have Android 8 or newer, or iOS 11 or newer. For older phones the app will not show.
You may be in a country where we haven't released the app yet.

Does the app work on tablets?

The app is optimized for mobile phones but works on any device running Android 8 or newer, or iOS 11 or newer.

How much data does the app use?

Extremely little. From settings you can choose whether to sync with the Intuitu cloud all the time or only with Wi-Fi.
Note! If you turn off your data connection, information will not be shared with other users in the fleet.

How much memory does the app use?

Very little. Data is collected from the smart tires and moved to the Intuitu cloud whenever there is a network connection.

Why do I need to have location services turned on and shared with the Intuitu app?

Communicating with smart tires requires Bluetooth, which in turn requires access to your phone's location. This location information is not shared with the Intuitu cloud.

Smart tires

Can I use ballasting liquids in my smart tires?

No. This will void the sensor warranty.

Can I use inner tubes in my smart tires?

No. This may damage both the inner tube and the sensor.

How far away can my phone be from my smart tires?

This all depends on the structure of the tire and what objects are between the tires and phone. A few meters minimum is typical.

Can I still use other Bluetooth devices such as my car audio system at the same time?

Android: Yes
iPhone: Up to 8 Bluetooth devices can be communicated with at the same time.

How many smart tires can I have in my fleet?

As many as you like. There is no limit.

How many smart tires can talk with my phone at the same time?

For Android we have tested up to 16 smart tires. For iPhone, the maximum is around 8 Bluetooth devices at any one time - each smart tire is one Bluetooth device.

Am I allowed to remove the sensor myself and put it in another tire?

No. The sensors are specifically for the tire in which they were fitted. By removing the sensor, you risk damaging the sensor and the tire and this will void the warranty.

I've moved the position of my smart tire(s). How can I update this in the app?

You can do this directly in the app by opening the tire details and pressing switch position button.

Note! If you want to transfer smart tires to other vehicles in your own fleet, please contact us.

I've sold my vehicle with the smart tires.

Within the app you can transfer complete sets of smart tires to new owners. Go to the fleet tab → swipe left → edit vehicle → select "Transfer tires". Make sure you give your original proof of purchase to the new owner.

I change my smart tires with the seasons.

Just create two vehicles in your fleet, one for each set of tires. Give each vehicle a different name.

Can I have a mixture of smart and non-smart tires on my machine?

Absolutely. Any combination you like.

I think I have a problem with a sensor in one of my tires.

Please contact us. Do not try to remove the sensor yourself.

Why do I have to pair my smart tires with my iPhone but not with my Android phone?

Android and iOS work in slightly different ways. Only iOS requires that the smart tires are paired with every phone in the fleet.

I'm using an iPhone but never drive the fleet vehicles. How can I get rid of the pairing requests?

Go to settings and disable these pairing notifications. If you do end up driving a fleet vehicle, enable the pairing notifications to start the pairing process.

I'm having trouble pairing my smart tires with my iPhone.

Please try the following steps. If they do not help, please contact us immediately.

1. Make sure you are close to the smart tires - get out of the vehicle if necessary.
2. Make sure the smart tires stay awake by moving the vehicle a little - the pairing process can take 5 to 10 minutes, in which time the tires will go to sleep.
3. Make sure that you have both Bluetooth and location services on and shared with the Intuitu app. If you find that it is not possible to share location with the Intuitu app, try closing the app and reopening it after a few minutes.
4.If your iPhone asks for a PIN code, make sure you enter the PIN code as shown in the app.
5. Sometimes the app does not pair to all tires on the first attempt. If this happens, continue the process to the end, then repeat it to pair with the remaining tires. Remember to keep the tires awake.
6. It may be that you have too many Bluetooth devices in active use. Try disconnecting from some that you don't need right now.
7. Try putting your phone into Flight Mode for a minute or two.
8. Try restarting your phone.

Caution! Do not try to pair your smart tires while driving.

I'm having trouble connecting to my smart tires with my Android phone.

Please try the following steps. If they do not help, please contact us.

1. Make sure the smart tires are awake by rotating them at least a full revolution - they will go to sleep 5 minutes after they stop turning.
2. Make sure that you have shared Bluetooth and location services with the Intuitu app.
3. Make sure that your phone is within a few meters of the smart tires.
4. Try putting your phone into Flight Mode for a minute or two
5. Try restarting your phone
6. Try 'Aternative scanning mode' from the settings within the app (Menu > Settings)

Does this work without a data connection?

Yes, smart tire monitoring works 'offline' but with reduced functionality: you will see the smart tire measurement readings and get alarms, but they will not be shared with others in the fleet.

Note! You need to make sure you have logged into the app first, which does requires a data connection.

Why does the app log itself out?

For security reasons, the app will log itself out after 3 months if you do not open the app. Keeping the app active is as simple as opening it and using it a little.

Smart tire monitoring

I am a fleet manager and I know that the tires are awake and being used, but I see no live data.

Please check the following. If they do not help, please contact us.

1. Does your phone have a data connection?
2. Does your driver have their phone with them?
3. Does your driver's phone have a working data connection?
4. Is this phone close to the smart tires? Metal and glass weaken the Bluetooth signal from the tires.
5. Is the Intuitu app active and signed in to the correct account?
6. Have Bluetooth and location permissions been enabled all the time and not just when the app is in use?
7. Try signing out and back in again on the driver's phone
8. Try restarting the driver's phone.

How do I know if a smart tire sensor has stopped working?

If the app detects a tire from which it has received no data for 15 minutes while others are moving and sending data, the app will display a "Smart tire connection lost" notification. If this alarm persists for more than a few days, please contact us.

How much does the app affect the life of the phone battery?

The app has a battery usage profile typical of other apps that run in the background using Bluetooth and location services.

How long do smart tires stay awake for?

Smart tires wake as soon as they detect tire rotation and go to sleep 5 minutes after rotation has stopped.

How do the alarms work?

There is a low-pressure alarm and a high-temperature alarm. You can set the alarm as you wish. When a reading is detected that is the wrong side of the limit, the app will notify you. We will anyway notify you and all users in the fleet if the pressure drops below the minimum on the scale or the temperature exceeds the maximum on the scale. This way even fleet managers are notified of extreme values. These limits have been set by Nokian Tyres tire engineers to ensure tire safety.

Can I get alarms by email?

Not at the moment. If you would like this feature, please contact us. If you are a fleet manager, just get someone in the fleet to invite you and you will be able to follow everything from your own phone. New members can be invited by members with 'Manager' rights directly from the app.

How can I see what happened in the past?

This is a feature for the future. Please contact us if you would like this.

What is the system's safety rating?

Nokian Tyres Intuitu is not a safety-related system.

How can I find out what pressure I should put into my tires?

Please see our Technical Tire Manual. There is a link to this within the app.

Is it possible to see the locations of the vehicles in the fleet?

No. If you would like this feature, please contact us.

What information is shared within the fleet?

As a member of a fleet, you will be able to see other member's email addresses and the date and time when data was last collected from the smart tires in the fleet.

Why doesn't the app start automatically when the tires start moving?

The app should start automatically in the background when it notices that the smart tires have started moving. If you think that this isn't happening, try the following steps. If they do not help, please contact us.

1. Make sure that battery-saving features are disabled for the Intuitu app, so that the app runs in the background. Some manufacturers will reset your change after an operating system update.
2. Make sure that you have shared Bluetooth and location services with the Intuitu app
3. Make sure that your phone is within a few meters of the smart tires.
4. Try putting your phone into Flight Mode for a minute or two
5. Try restarting your phone

Heavy tire registration

I'm having trouble reading the tire ID from my new heavy tire.

You need to register your new heavy tires with us within one month of purchase. The best time to do this is immediately after buying them. Please contact us if you are having problems reading the tire ID. You will need your proof of purchase.

The app is not recognizing the tire ID that I am entering.

Please check the following. If they don't help, please contact us.

Are you trying to register a truck, bus or passenger car tire? If you are, then it will not work because these can't be registered.
Make sure that your phone has a network connection.

I've moved the position of my tire on the vehicle or within my fleet.

No problem. You can do this in the app. Remember to keep your tire information up to date in the app as you swap and change tires so that we can help you better should you have a problem with the tire. The extended warranty remains in place even if you move the tires.

I've sold my vehicle with the registered tires.

Within the app you can transfer complete sets of registered tires to new owners. Go to the fleet tab → swipe left → edit vehicle → select "Transfer tires". Make sure you give your original proof of purchase to the new owner.

Data privacy and security

For Nokian Tyres, your privacy and data security are matters of utmost importance. That’s why every aspect of the Intuitu service is fully GDPR compliant. To ensure security, the data transfer between the sensors and the mobile application is encrypted. The data storage is provided by world-leading data storage platform providers.

Intuitu gathers the following data:

User details: name, login details, contact details
Smart tire data: pressure, temperature, movement, time of measurement
From the device communicating with the smart tire:
- Speed and altitude
- App usage data

The data is used as follows:

For providing the app features – tire monitoring, tire registration
To improve tire warranty claim handling
Anonymized data is used
- To gain an understanding of how the tires are being used
- For designing and developing better tires
- For improving the app and related services
To communicate with customers (marketing communication only if allowed by the user)

Warranty

Registering your new heavy tires in the Intuitu application entitles you to a one-year tire warranty extension. The Intuitu sensors in smart tires are covered with a warranty of their own, for 8000 active usage hours or 2 years from the purchase date – whichever comes first. The warranty does not cover any damage caused by the use of liquid-filled tires or inner tube. For warranty claims, the tire usage data gathered by the Intuitu application may be used.